Featured industry: MSPs & MSSPs
Consulting for MSPs, from someone who’s worked inside them.
I’ve been the helpdesk tech, the sysadmin, and the lead cloud engineer building an Azure practice from nothing. Now I help MSPs plan better, deliver more, and take on work their bench doesn’t have room for.
Planning, delivery, and capacity you don’t have to hire for.
Tenant drift nobody has time to audit. Migrations that need planning before anyone touches production. Clients asking for a roadmap. Vendors pitching you every week. This is where I come in.
- 5 yrs
- inside MSP operations, helpdesk to lead cloud engineer
- 1
- Azure managed-services practice built from scratch
- 1–25
- person MSPs are the sweet spot, but not the limit
Client tenant & security assessments
M365, Entra ID, and Intune reviews for your clients, with a prioritized remediation roadmap your techs can work through.
- Security configuration audit
- Conditional access and MFA review
- Intune compliance posture
- License optimization
AD to Entra ID & SharePoint migrations
Get client offices off on-prem AD and file servers: Entra ID, Intune, and SharePoint, planned and delivered start to finish.
- AD to cloud-only Entra ID
- Entra join and Intune enrollment
- File shares to SharePoint and OneDrive
- Server retirement
Migration strategy & runbooks
I design the migration; your team or contractor executes it with a step-by-step runbook, rollback plan, and test checklist.
- Migration architecture
- Execution runbooks
- Rollback and contingency plans
- Timeline and effort estimates
Client roadmaps & white-label vCIO
Technology roadmaps, budgets, and QBR-ready material for your clients, or ongoing vCIO delivered under your brand.
- 1–3 year roadmaps
- Budget forecasts
- QBR deliverables
- White-label delivery
Stack & vendor selection
Vendor-neutral guidance on RMM, PSA, backup, security, and deployment tooling, based on what fits your operation.
- RMM and PSA evaluation
- Security stack review
- Backup platform analysis
- Vendor risk review
Project overflow capacity
Extra experienced hands when the plan is ready but your bench isn’t: Azure builds, infrastructure projects, M365 migrations.
- Azure infrastructure
- Server and network projects
- Microsoft 365 migrations
- Recurring monthly hours
Your clients stay your clients.
Silverfern also works directly with businesses now, so it’s worth being explicit: when you bring me in on one of your clients, I work as part of your team. I won’t solicit your clients, and I won’t take direct work from them without your agreement. NDAs are standard, and nothing I learn at one MSP is shared with another.
MSP questions
Will you go after my clients?
What’s your MSP background?
What size MSPs do you work with?
Can you work inside our tools?
How does billing work for MSPs?
Writing for MSPs
The MSP Vendor Risk Cascade: When One Vendor's Failure Becomes 50 Client Emergencies
Understand how vendor failures cascade through MSP environments. Learn the 5-stage framework for mapping vendor risk amplification and protecting your clients from cascade events.
The 8-Hour Obsession: Why MSPs Should Focus on Outcomes, Not Clock-Watching
Time tracking in your MSP creates perverse incentives that reward inefficiency over expertise. Here's why outcome-focused management beats clock-watching, backed by research and real MSP experience.
Mapping Your MSP's Growth Journey: Understanding the Operational Maturity Framework
Map your MSP's growth with the Operational Maturity Framework. Learn the 5 levels from Beginning to Innovating with actionable steps, metrics, and strategies for scaling your managed services business.
Stretched bench? Big client project coming up?
Book a free 15 or 30 minute call and we’ll work out whether advisory, overflow capacity, or both make sense. $80/hour, no retainer.