Resume
Zoe Montague
Founder & Principal IT Consultant · Former Lead Cloud Engineer. Ten years in IT, from the support desk to building an Azure managed-services practice.
Built an Azure division
Led the Azure managed-services line of business from concept to successful operation.
$150K+ saved
Azure cost savings delivered for one client in the first 30 days through focused optimization.
Founded Silverfern
Launched an independent consultancy bringing hands-on experience to businesses and MSPs.
Experience
- Current
Founder & Principal IT Consultant
Silverfern Technology Consultants
February 2025 – Present · New York, United States
Independent IT consultancy providing strategy, security, cloud, and hands-on project work for businesses, with managed service providers as a featured market.
- Developing IT strategies and roadmaps for businesses and MSPs
- Providing expert guidance on Azure cloud solutions and infrastructure optimization
- Delivering Microsoft 365 and security assessments
- Managing IT budgeting, cost analysis, and technology investment planning
- Supporting M&A IT integration and technical due diligence
Systems Administrator
Copeland Technology Solutions
September 2024 – February 2025 · Buffalo, NY
Provided IT support including sales assistance, technical consulting, and infrastructure management.
- Assisted with sales opportunities and performed onsite IT assessments
- Managed Microsoft Azure implementations and Office 365 environments
- Implemented and supported network infrastructure (firewalls, switches, access points)
- Supported cybersecurity system rollouts and technical consulting
- Featured
Lead Cloud Engineer
CyTek Corporation
July 2022 – September 2024 · Kansas City, MO
Led the development of the Azure managed services division and executed critical cloud migration projects.
- Built entire Azure managed services line of business from the ground up
- Led internal Cloud Adoption project: migrated all servers to Azure within budget and ahead of schedule
- Planned and executed client cloud migration projects from on-premises to Microsoft Azure
- Saved one client over $150,000 in the first 30 days through Azure cost optimization
- Created technical documentation, SOPs, and workflow diagrams
- Served as a leading member of the internal IT Operations team
System Administrator
CyTek Corporation
February 2022 – May 2023 · Kansas City, MO
Administered client environments and managed enterprise infrastructure.
- Administered Microsoft 365 environments and Azure AD
- Deployed and managed Windows Server environments with Active Directory
- Managed SSO and MFA implementations
- Created and maintained technical documentation
Information Technology Support Technician
Rackspace Technology
January 2020 – April 2021 · Kansas City, MO
Monitored and maintained enterprise infrastructure across multiple data centers.
- Monitored Windows/Linux servers and networking devices across 5 data centers
- Performed maintenance on Dell and HP enterprise hardware
- Conducted incident response for outages and client-impacting emergencies
System Administrator & Technical Support Engineer
Aptora
June 2019 – January 2020 · Lenexa, KS
Maintained hosted environments and provided technical support for software implementations.
- Maintained Azure Virtual Desktop environments for hosted clients
- Built new company website and reworked support documentation
- Reduced website load times by 30–40% and improved SEO
- Created 50+ knowledge base articles
Let’s work together
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