Skip to content

Privacy Policy

How we collect, use, and protect your information.

Last updated: January 2025

Overview

Silverfern Technology Consultants LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silverferntc.com or use our services.

Information We Collect

Information You Provide

  • Contact information (name, email, phone number)
  • Company information when requesting services
  • Messages and communications you send to us
  • Service preferences and requirements

Automatically Collected Information

  • Browser type and version
  • Device information (operating system, screen resolution)
  • Country/Region (general geographic location, not IP addresses)
  • Pages visited and time spent on our site
  • Referring websites and outbound link clicks
  • URL parameters for page context

Cookies and Tracking

This website does not set any first-party cookies and does not use third-party cookies or tracking pixels. We use privacy-focused, cookieless analytics (see below).

Rybbit.io Analytics

We use Rybbit.io for privacy-compliant website analytics. This service:

  • Does NOT collect: IP addresses, personal information, session recordings, web vitals, or error tracking
  • Does collect: Anonymous page views, user journey data (with daily-rotating anonymized IDs), country/region information, and interaction patterns
  • Privacy features: User ID salting with daily rotation, automatic bot traffic blocking, no cross-site tracking
  • Data retention: Analytics data retained for 25 months maximum

We do not use Google Analytics, Facebook Pixel, or other invasive third-party tracking services.

How We Use Your Information

  • Respond to inquiries and provide customer service
  • Deliver IT consulting services
  • Send service updates and important notifications
  • Improve our website and services
  • Comply with legal obligations
  • Detect and prevent fraud or security issues

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:

  • Service Providers: Trusted third parties who assist with our operations (hosting, email services, meeting scheduling)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: When you explicitly authorize us to share information

Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL encryption for data transmission
  • Secure hosting infrastructure with Microsoft Azure
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection practices

Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy:

  • Contact inquiries: 2 years from last contact
  • Client records: 7 years after service completion (for business purposes)
  • Website analytics: 25 months maximum

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Objection: Object to certain uses of your information
  • Withdraw Consent: Withdraw consent for optional data processing

Regional Considerations

Canadian Residents

Our Canadian operations comply with applicable provincial privacy laws including PIPEDA.

US Residents

We comply with applicable US privacy laws. California residents have additional rights under CCPA.

Third-Party Services

Our website integrates with select third-party services:

  • Microsoft Azure: Cloud hosting and infrastructure
  • Rybbit.io: Privacy-focused website analytics (see Cookies and Tracking section)
  • Email Services: For communication and support, including delivery of contact form messages
  • Cal.com: Meeting booking. Details you enter when booking a call are handled by Cal.com to schedule the meeting
  • Social Media: Links to our LinkedIn, GitHub, and Bluesky profiles
  • FernWorks Division: Our SaaS platform at fernworks.io

These services have their own privacy policies. We carefully select partners who respect user privacy and comply with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the “Last modified” date
  • Sending email notifications for material changes (if you’ve provided contact information)

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Email: service@silverferntc.com

Mail:
Silverfern Technology Consultants LLC
Privacy Officer
418 Broadway, Ste R
Albany NY, 12207
United States

Effective Date: This Privacy Policy is effective as of January 1, 2025, and applies to all information collected by Silverfern Technology Consultants LLC through our website and services.